Genel Çağrı Merkezi
Tickets tracked in Excel — lost tickets, missed SLA, frustrated customers. Agent inefficiency high.
HubSpot CRM + n8n workflow: ticket auto-route, SLA timer, automated escalation, multi-channel notification (Slack + WhatsApp).
- Avg resolution time down 60%
- SLA success rate 62% → 94%
- Customer satisfaction score +28 points
"Excel days are behind us. Team now does work, not searches for tickets."
— Genel Çağrı Merkezi Ekibi